Terms of Service
This page contains the Terms of Service under which you and your users (collectively, "Client") may use the services of Jeehost.com and its email sites that are owned and operated by IntCIS Corporation. ("Service Provider"). If you accept these Terms of Service, you are indicating that you have read, understand and agree to be bound by all of the terms, conditions and policies set forth herein, including any future amendments (collectively, the "Agreement").

Description of Services
Service Provider will provide the Client with a capability to send and receive electronic mail ("email") through the Web via the SMTP, POP3 and IMAP4 protocols through a local email client on their desktop and to access their mail via the Internet and a Web browser ("Email Services"). Service Provider acknowledges that Client has selected a specific package of Email Services and will provide only those Email Services that Client has selected to receive. Client acknowledges that extra storage, customizable Jeehost.com web mail interface (Webmail) sites, and other features may be available on an upgrade basis. Service Provider is not responsible for providing Client's access to the Internet or paying for such services. Service Provider is not responsible for providing any equipment necessary for Client to make a connection to the Internet, including but not limited to computers and modems. If any information provided by the Client is false or inaccurate, Service Provider retains the right to terminate the Client's right to use the Email Services.

Service Level Agreement("SLA")
Service Provider guarantees that the Email Services will be available 99.99% of the time in a given month, excluding scheduled maintenance. Uptime includes the functioning of all network infrastructure within the Service Provider facilities, the mail servers that provide SMTP, POP3, IMAP and Webmail access, and the software that is run on those servers (collectively, the "Service Provider Network"). Downtime exists when Client is unable to send and receive email as a result of a failure of the Service Provider Network. This Service Level Agreement does not cover Client's connection to the Internet or any systems or software outside of the Service Provider Network. If for some reason the Email Service does not meet these standards, Client may request a refund in the amount of 5% of their monthly fee for each 30 minutes of continuous downtime (with a maximum credit of up to 50% of Client's monthly fee). Alternatively, if no single period of downtime was 30 minutes or greater, Client may request a refund equal to the percentage of downtime during the affected month multiplied by Client's monthly Email Service fee. In either case, such refund will be Client's sole remedy for the failure of Service Provider to maintain 99.99% uptime during a given month. In order to receive a possible credit, client must contact service provider by ´┐Żopening a support ticket´┐Ż at the login screen or www.intcis.com under support section. Refunds will be issued in the form of a credit towards Client's next invoice, unless the affected month is Client's last month of service, in which case the refund will be issued via check or credit card within 60 calendar days. In no instance will the credit exceed the applicable monthly fee.

Maintenance Windows
Service Provider makes every effort to perform all system maintenance activities during a scheduled maintenance window. The maintenance windows are currently scheduled for Saturdays and Sundays from 12:00 am to 4:00 am or 12:00 pm to 4:00 pm Eastern Standard Time, though not every maintenance window is utilized. If system downtime is planned during a maintenance window, Service Provider will make an announcement prior to the date of the activity.

In Case of Modifications to Terms of Service
Service Provider may modify this Agreement at any time, at which point notices will be sent to the Client by email to the email address provided by Client. The Client's continued use of the Email Services for seventy-two (72) hours after notice of the modification is dispatched will constitute an affirmative acknowledgment by the Client of the Agreement and its modifications as well as an agreement to abide by such terms.

Period of Performance
This Agreement and Client's use of the Email Services shall become effective on the date the order is submitted by Client to Service Provider ("Effective Date"). The Period of Performance of this Agreement shall commence on the Effective Date and shall continue for a period as selected by Client during the ordering process ("Initial Period"). Thereafter, this Agreement shall automatically renew for additional like periods ("Renewal Periods") on the same terms and conditions as herein agreed, as may be amended from time to time, unless and until either party provides the other party with written or electronic notice of termination at least thirty (30) days prior to the end of the Initial Period, or any Renewal Period.

Renewal Fees
Service fees for each Renewal Period ("Renewal Fees") will be invoiced thirty (30) days prior to the commencement of the Renewal Period. The Renewal Fees will be due in full one (1) day prior to the commencement of the Renewal Period, and will be automatically debited from Client's credit card prior to that date, unless other payment arrangements are made between Client and Service Provider.

Termination and Non-Renewal
Upon termination or non-renewal of service, Client agrees that Service Provider and the Service Provider Network shall no longer support Client's Email Services and shall no longer be required to store any of Client's data. In the event of termination or non-renewal of service, Service Provider may delete all of Client's information and email data after thirty (30) days from the date of termination of non renewal of service. Exports of the database that contains Client's information and email data are available upon request. Requests for such data must be made at least thirty (30) days prior to the termination or non-renewal of services. Upon receiving the request for such data, Service Provider shall make the data available to Client within fourteen (14) days. Therefore Service Provider reserves the right to charge a fee for providing data exports when the request is not related to termination or non-renewal of services.

Understanding for Termination
The Client agrees that Service Provider may terminate the Client's use of the Email Services if it believes that the Client has violated or acted inconsistently with the letter or spirit of this Agreement, or that the Client has violated the rights of Service Provider or other Clients or parties. Service Provider may also terminate the Client's use of the Email Services if Client's payment for any Service Fee or Renewal Fee is returned for insufficient funds, rejected by bank card processing services, or otherwise any situation in which the Email Services provided by Service Provider remains unpaid after its due date ("Overdue Balance"). In a situation where Client has an Overdue Balance, Service Provider will make a reasonable effort to contact Client by email using the email address previously provided by Client, in order to obtain full payment for the Overdue Balance, before terminating Client's use of the Email Services.

Email Message Filtering
Service Provider may optionally provide filtering of email messages that pass through the Service Provider Network for the purpose of identifying Spam, known viruses and other disruptive content (collectively "Junk Email"). Service Provider makes reasonable effort to configure its automated software to accurately identify Junk Email, however Client acknowledges and agrees that it is not possible to identify such content with 100% accuracy and that Service Provider is not obligated to do so. Service Provider does not guarantee that it will identify and block all of the Junk Email that Client receives through the use of the Email Services, nor does Service Provider guarantee that the emails that are identified or blocked by the filtering software truly contain Junk Email content. Client acknowledges that has been recommended to run a desktop virus scanner and firewall on computers that are connected to the Internet as a secondary line of defense in case such content slips through the email message filters and to reduce the risk of Client's systems being infected by viruses that spread via other methods besides email. Client agrees to and understands the risks associated with using the Email Services and receiving and transmitting email messages via the Internet. Client agrees to hold harmless and indemnify Service Provider from and against any liabilities, damages, losses, costs and expenses, including attorney's fees, of every kind and nature, caused by or arising out of claims based upon the receipt, transmission or loss of any content. (Including but not limited to documents, photographs, graphics, spread sheets etc.)

Email Message Storage
The Email Services have a fixed storage limit per mailbox, which upon request can be upgraded for a fee. Email messages when received may not be stored if the size of such email would put the destination mailbox over its storage limit. It is Client's responsibility to actively monitor the size of their mailboxes in order to prevent it from reaching its storage limit. Service Provider assumes no responsibility for the deletion of or failure to store email messages.

Data Backup and Restore Policy
Client's email messages are backed up to separate storage systems daily for the purpose of recovery from errors or system failure ("Data Backups"). The Data Backups consist of a snapshot of the contents within each mailbox at a specific moment in time. The Data Backups may not store every email that is transferred or received using the Email Service, but rather it stores a copy of the email messages that exist within each mailbox during the time the Data Backups are processed each day. Copies of email messages may remain in the Data Backups for approximately two (2) weeks, even after Client deletes the email messages from their mailbox or after termination of Email Services. Service Provider employees do not access email messages in the Data Backups unless a data restore is needed. In the event that Client deletes email messages from their mailbox as a result of something other than a failure of the Service Provider Network, and wishes for those email messages to be restored, Client may request a data restore from any of the recent Data Backups snapshots. Client will be charged a fee per mailbox for each restore.

Acceptable Use Policy
Service Provider and Client will adhere to the Acceptable Use Policy with respect to the use of the Email Services.

Privacy Policy
Service Provider and Client will adhere to the Email Privacy Policy with respect to the collection and use of Client's personal information by Service Provider.
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